Welcome to our sex doll FAQ. 

Find below the most frequently asked questions. 

If you have a question that finds no answer here please feel free to contact us. We will respond within 24 hours.

How long does shipping take?

Between 8 to 14 days. After we confirm receipt of your payment we will start manufacturing your doll. For most dolls, it takes around 7-10 days to arrive at your door.

Is the shipping discreet?

Absolutely! With any package you receive from us, we will always keep the boxes plain yet resistant.NO ONE will know what is inside except for you.

Can I send you a picture of what I like and you customize her for me?

Yes, we can.Please send us an email with your requirements.

What is the difference between the removable vagina and the built-in/fixed vagina?

The built-in or fixed vagina is exactly how it sounds.The vagina is built-in to the doll just like a real woman.The removable vagina is a sleeve or fleshlight-esque tube that you can insert and remove from the doll.The tube is held in place by the doll’s labia.

Which is better? Most of our customers prefer the built-in vagina as it provided the most realistic experience, however, the removable vagina is easier to clean and replace.If you value complete realism you’ll want to get the built-in vagina, if you want something that is easy to pop-out and clean after use you should consider the removable vagina.

Can you ship to a P.O. Box?

No, however, based on our experience, customers who do not wish to have the items ship to their location can call up UPS, FedEx or DHL and have the items held in their shipping warehouse. When the item arrived the shipping company will call you (you can also track when it arrived online via the tracking number) and the customer can then pick it up.

What is the difference between silicone and TPE?

Silicone and TPE are both high-quality sex materials.  Silicone is typically regarded as the more durable material and TPE as the most realistic.  Here are the main attributes of each material.

Silicone – Browse Silicone Sex Dolls:

-A bit harder than TPE but also more durable.

-More expensive.

-Easier to clean.

-Safe for human contact.

TPE – Browse TPE Sex Dolls:

-TPE is softer to the touch.

-More realistic ‘jiggling’ of body parts (breasts, ass, etc).

-The material is more elastic which allows the dolls to be more flexible at their joints.

-Good heat retention.

-Less expensive.

-Safe for human contact

-Less durable than Silicone – more care is required to clean and care for it properly.

How long will a sex doll last?

A sex doll will last anywhere from 2 years to 10 years depending on usage and care. A sex doll that gets frequently used and moved will be more likely to suffer wear and tear. There are many things doll owners can do to preserve and maintain their sex doll. If damage does occur it is also quite easy to perform repairs on your sex doll.
We offer free repair kits for any reported doll damage, and each doll comes with a complementary cleaning kit to keep your doll in mint condition. We also have many helpful blog articles and tips so that you can keep your doll looking brand new.

What’s the best way to store a sex doll?
The best way to store your sex doll is vertically, preferably hanging from something, perhaps in your closet.  Each of our sex dolls comes with a storage kit that will allow you to hang your sex doll for easy storage.  By hanging your sex doll in a cool, dark place she will be safe from damage.  There are other storage solutions as well if hanging isn’t a possibility.  Placing your doll in a sitting position, or lying on her back are both popular storage positions as well, just make sure she is not wearing any tight clothing or dark color fabrics for a long period of time.  Dark color fabric may stain the doll’s skin after prolonged exposure. 
The main things you want to avoid when storing your sex doll are: 
  • Contact with dark color fabrics – these may stain the dolls skin if in contact for a long period of time.
  • Tight clothing – things like elastic bands may leave permanent marks or indentations on your doll if they are left on during storage.
  • Sunlight – The sun may fade her skin and facial features unevenly.
  • Extreme temperatures – Hot and cold temperatures may warp your dolls feature over time – these must be extreme temperatures, no need to worry about normal fluctuations, but below freezing and extreme heat should be avoided. 
  • Pressure points – if anything is pressing into the doll’s skin over a long period of time you may find some permanent indentation occurs.  It’s important that the doll is suspended in air, or resting on a soft surface.
Can the sex dolls stand alone?

Yes, but you can only choose the standing version.

Sexdolls smell?

No, TPE is tasteless. Due to plastic and wrap protection, there may be a slight odor when opening the package.

How do you choose clothes for real dolls?

You should avoid any tight-fitting clothes that might compress and deform the TPE. About the size, natural half-lengths is better.We recommended to choose S / M/ L / XL for sex dolls.